# Data refresh **URL:** \ **Category:** App Help & How-To\ **Created:** [September 14, 2025, 6:16pm UTC](https://community.worldradioleague.com/t/data-refresh/43633 "2025-09-14T18:16:28Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![KI5IQE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/ki5iqe/32/2495_2.png) [@KI5IQE](https://community.worldradioleague.com/u/KI5IQE)\ **Post date:** [September 14, 2025, 6:16pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/1 "2025-09-14T18:16:28Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/americanradioclub/original/3X/8/1/814aec05a52d2c74cb006a5c5c1dee4e54446d93.jpeg) After my POTA activation this morning, I’m sitting here in my living room with full Wi-Fi and I don’t understand why the information that I logged while I was off-line at the park due to no Wi-Fi, how long will it take to pull that information into the logbook that I made this morning? It seems to be sitting there and nothing has happened for over five minutes. ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 14, 2025, 6:28pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/2 "2025-09-14T18:28:00Z")
@KI5IQE Have you tried closing the app all the way out, like completely and then re-opening the app? Also, are the contacts all showing in your account as expected, its just showing the ‘waiting to sync’ message? Thanks & 73 Brad K4AZE ---
**Author:** ![KI5IQE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/ki5iqe/32/2495_2.png) [@KI5IQE](https://community.worldradioleague.com/u/KI5IQE)\ **Post date:** [September 14, 2025, 6:34pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/3 "2025-09-14T18:34:17Z")
Yes, I’ve opened and closed the app a couple of times and even turned the phone off turned it back on and then even switched from my 2.4 Wi-Fi to my 5.0 Wi-Fi and I can’t seem to get it to pull this information over to the logbook. It says everything is still waiting to be data synced but nothing‘s happening seems like ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 14, 2025, 7:15pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/4 "2025-09-14T19:15:47Z")
@KI5IQE Thats odd. I’ve reached out to the team and asked them to take a look. I’ll shoot you a reply as soon as I hear back from them. Thanks & 73 Brad K4AZE ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 14, 2025, 7:18pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/5 "2025-09-14T19:18:01Z")
@KI5IQE Which logbook is it that should be syncing? Also how many QSOs and date of activation? Thanks & 73 Brad K4AZE ---
**Author:** ![KI5IQE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/ki5iqe/32/2495_2.png) [@KI5IQE](https://community.worldradioleague.com/u/KI5IQE)\ **Post date:** [September 14, 2025, 7:52pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/6 "2025-09-14T19:52:49Z")
the logbook dated today Sept 14. I did create a new one so I could put an ADI it to my POTA Activator log. The one hung up in Data Sync, (It can be ditched after the team there looks it over) is not needed now. Thx for the quick response Brad. ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 14, 2025, 8:02pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/7 "2025-09-14T20:02:03Z")
@KI5IQE of course! happy to help! Ok great. so all the contacts are there as they should be its just still showing the “offline data waiting to be synced” message then is that correct? Thanks & 73 Brad K4AZE ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 14, 2025, 8:19pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/8 "2025-09-14T20:19:42Z")
@KI5IQE I know this is going to sound crazy, but since all the data seems to be there (on the mobile app and web app). Try uninstalling the app and then reinstalling it. We’ve identified an issue with the sync message and have a fix in place that will prevent this issue from happening going forward BUT we can’t really push that change to the mobile app until we push the major database upgrade changes we are in the process of finalizing testing on (which should be released within the next week or so at most). By uninstalling the app and reinstalling, then re-logging in the message _should_ go away. Sorry for the trouble! Let me know if that works. Thanks & 73 Brad K4AZE ---
**Author:** ![KI5IQE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/ki5iqe/32/2495_2.png) [@KI5IQE](https://community.worldradioleague.com/u/KI5IQE)\ **Post date:** [September 14, 2025, 9:50pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/9 "2025-09-14T21:50:42Z")
Since it wasn’t re-syncing, I created a separate “New” logbook all over again with the 17 contacts. The one that is supposedly going to data sync never did re-sync to the logbook I started before I went to the Pota site US 3504. It is now 450 on Sunday afternoon and I just reopened the app on my phone and it’s still trying to re-sync so I don’t know how to get it stopped but if you can get it stopped on your end, that’ll be OK. We should be good if not, if I have to re-enter it I’ll just generate it again, no big deal. ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 15, 2025, 1:05pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/10 "2025-09-15T13:05:54Z")
@KI5IQE Ok, since the contacts are in your account and your not missing anything. Uninstall the mobile app and then reinstall it and that will get rid of the syncing message at the top. Like I said we have a fix for this in place but we can’t push it live until the database upgrade changes are ready to go live, so uninstalling and reinstalling is a quick “fix” (albeit a terrible one). Thanks & 73 Brad K4AZE ---
**Author:** ![KI5IQE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/ki5iqe/32/2495_2.png) [@KI5IQE](https://community.worldradioleague.com/u/KI5IQE)\ **Post date:** [September 15, 2025, 4:15pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/11 "2025-09-15T16:15:48Z")
I’ll take a look at that when I get back to the house I’m was operating a Poto this morning. We got probably about 80 contacts so we’re calling it a day but I’ll take a look at appreciate all your assistance Brad. Joe KI5IQE ---
**Author:** ![K4AZE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k4aze/32/36274_2.png) [@K4AZE](https://community.worldradioleague.com/u/K4AZE)\ **Post date:** [September 15, 2025, 4:36pm UTC](https://community.worldradioleague.com/t/data-refresh/43633/12 "2025-09-15T16:36:03Z")
@KI5IQE NICEEEE Thats an awesome activation!! ok no worries at all. make sure your contacts from today and yesterday are synced and showing in the web app and then try an uninstall and reinstall of the app on your phone/tablet and that message should go away. Thanks & 73 Brad K4AZE