# Log isn't pulling in names and states consistently **URL:** \ **Category:** Contesting\ **Created:** [October 22, 2024, 2:10am UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119 "2024-10-22T02:10:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![W8CBG](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/w8cbg/32/3438_2.png) [@W8CBG](https://community.worldradioleague.com/u/W8CBG)\ **Post date:** [October 22, 2024, 2:10am UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/1 "2024-10-22T02:10:32Z")
Title says it all. On the majority of my logs, when I type in a callsign, it will bring up a preview window of the name, flag, and person’s name. It doesn’t always pull in the name displayed, or state/country the preview shows. Is it something I’m doing wrong? ---
**Author:** ![N0APX](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/n0apx/32/7920_2.png) [@N0APX](https://community.worldradioleague.com/u/N0APX)\ **Post date:** [October 22, 2024, 3:00am UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/2 "2024-10-22T03:00:15Z")
@W8CBG The third party database we use to source callsign details has been having some issues. We switch to a backup service when there is an outage, and we are preparing our own database to eliminate these issues altogether. When did this start happening? Andy N0APX WRL Product Manager ---
**Author:** ![W8CBG](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/w8cbg/32/3438_2.png) [@W8CBG](https://community.worldradioleague.com/u/W8CBG)\ **Post date:** [October 25, 2024, 4:24pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/3 "2024-10-25T16:24:04Z")
It’s been several weeks now at least. The preview shows the name and state, but it won’t populate the actual fields of the contact automatically. ---
**Author:** ![N0APX](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/n0apx/32/7920_2.png) [@N0APX](https://community.worldradioleague.com/u/N0APX)\ **Post date:** [October 30, 2024, 5:28pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/4 "2024-10-30T17:28:38Z")
Okay, gotcha. We’re having more issues with our third party lookup service, but we are implementing backup services to keep everything running smoothly. Let me know if you have any more issues! ---
**Author:** ![W8CBG](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/w8cbg/32/3438_2.png) [@W8CBG](https://community.worldradioleague.com/u/W8CBG)\ **Post date:** [November 9, 2024, 6:54pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/5 "2024-11-09T18:54:57Z")
For some reason - it has been working on my PC, but not on my Win11 mini laptop that I wanted to use for live logging. ---
**Author:** ![N0APX](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/n0apx/32/7920_2.png) [@N0APX](https://community.worldradioleague.com/u/N0APX)\ **Post date:** [November 11, 2024, 1:52pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/6 "2024-11-11T13:52:41Z")
@W8CBG I would ensure that you have a stable internet connection and maybe try clearing the browser cache. If it still doesn’t work let us know and we’ll take a look to see if something else is going on. Thank you! Andy N0APX WRL Product Manager ---
**Author:** ![K3UD](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k3ud/32/4574_2.png) [@K3UD](https://community.worldradioleague.com/u/K3UD)\ **Post date:** [November 14, 2024, 8:09pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/7 "2024-11-14T20:09:09Z")
I am maintaining two logbooks. When coping, I must select the log book I want the QSO entered into. When the selected logbook opens, the QSO information is blank, it is not entered and I must enter the info manually. Is this typical for multiple logbooks? Thank you. ---
**Author:** ![N0APX](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/n0apx/32/7920_2.png) [@N0APX](https://community.worldradioleague.com/u/N0APX)\ **Post date:** [November 27, 2024, 3:35am UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/8 "2024-11-27T03:35:29Z")
@K3UD Are you moving QSOs from one logbook to another using QSO manager? ---
**Author:** ![K3UD](https://sea1.discourse-cdn.com/flex019/user_avatar/community.worldradioleague.com/k3ud/32/4574_2.png) [@K3UD](https://community.worldradioleague.com/u/K3UD)\ **Post date:** [November 27, 2024, 2:03pm UTC](https://community.worldradioleague.com/t/log-isnt-pulling-in-names-and-states-consistently/20119/9 "2024-11-27T14:03:41Z")
No. QSOs from the spotting page were not populating the fields in the logbook I selected. An email from **Catalina Ostolaza** (World Radio League) on November 16 notified me that this bug was fixed. That issue has been resolved. 73 Timothy Sayers (K3UD)