How to delete your payment method

App Help & How-To
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Some of us are uncomfortable leaving credit card details on websites, especially when it doesn’t have to be there (e.g. auto-renew is turned off). Please implement a way to do this. Thanks!

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If you wish to delete your saved payment method, you can follow these steps:

  1. Go the the Manage Subscription page
  2. Click “Manage Subscription”
  3. Make sure your subscription is cancelled / not set to renew.
  4. Select your Payment Method and click delete, as pictured here.

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Note: it will only allow you to delete you payment method if you have cancelled the membership and turned off auto-renew, so that there is no pending upcoming payment.

Credit cards for default payments are stored safely and securely using Stripe, the most well-known and secure company for payments. This is arguably the most secure safe and secure payment provider available today.

Remember, if you turn off the auto-renew functionality, you need to remember to reactivate it before the expiration, or your membership will revert to free and you’ll lose any membership benefits.

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Thank you. I actually found it and it worked fine. The actual issue was that it said canceling would only give me the “free” functionality til my subscription expired. It later updated to “basic” functionality as expected. I wanted to delete this feedback comment but couldn’t find a way to do it. (update: comment delete/edit functionality didn’t appear last night but I see it this morning)

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Hi @KO6BLI don’t worry, actually your question helped us create a great guide so now others can learn how to do it as well!

It sounds like there might be a small bug with the wording there and how turning off auto-renew works - we’ll take a look at this!

Thank you :pray:

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It seemed like it just took a few minutes) for the “FREE” verbiage to update, also maybe my new account status wasn’t fully recognized yet. No biggie. Turning off auto renew is one of the first things I check when signing up for a new service. Hopefully there will be an email notification before the expiration.

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