Bug or Feature?

App Help & How-To
1

The day before my Subscription expired, I was using the app in offline mode. I logged 6 contacts, and closed the app.

I connected my computer to the internet and the app had signed me out . I attempted to log back in and all of my logbooks were gone, and my subscription was listed as ‘free’.

I payed my subscription bill later and logged into the app to sync my new contacts only to find they were gone.

Is there some way to access cached contacts locally so this would not happen again?

System:

Panasonic tough tablet

Linux mint

Thanks in advance!

72

John McGrath

KF6EFG

2

@KF6EFG Hey John,

Are you using linux on the tablet and using the desktop app?

Also don’t have multiple accounts by chance?

3

I am using the Linux version of the desktop app (v0.1.2) (world-radio-league-desktop_0.1.2_amd.deb)

I do not have multiple accounts.

I did notice that during this issue to application kept starting multiple processes, as if it was attempt to sync and failing.

72

John McGrath

KF6EFG

4

@KF6EFG When you say multiple processes what do you mean? Like multiple instances of the desktop app?

5

Yes, but they do not display. The processes looked like they were trying to connect to the online servers, but would fail and recreate the connection process.

This is an example of running processes. This is a screen capture of Chrome.

image
image1106×149 4.54 KB

I would see 8+ processes like this, and then it would stop responding.

I would guess that the application is attempting to contact the servers, but can’t authenticate, and restart the process to connect again. Only conjecture, because I can’t duplicate the issue anymore.

6

@KF6EFG very bizarre. I’ve got the team looking at this. I’ll reach back out once they’ve had a chance to diagnose this.

1 Like
7

To summarize:

  1. Close to expiration date for my subscription.
  2. I was offline when I logged QSO’s. I went online to sync and observed the behavior.
  3. During my off line QSO recording and the online sync, my account was logged off.
  4. Multiple attempts to log into the internet servers were observed during the ‘free’ period.

What happens to logs that are created before a subscription expires?

Are they hidden until the subscription is paid?

Are the subscriptions based on UTC time/date?

72

8

@KF6EFG Everything (across the board; logging, subs, etc) are in UTC time. The logs aren’t subscription dependent, meaning even if you were on a free account the logs should have still been there. There is a feature of the desktop app though that if you are offline and create a logbook/log qso’s they are saved on the device until an internet connection is found and then the logs sync to the web, however if you logout it could clear those logs/qso’s and if they aren’t synced that could pose an issue. There should be logic in place to prevent them from being deleted though, thats what the team is looking at.

I suspect what happened wasn’t related to the subscription expiring but more likely the logout caused the locally stored logs/qso’s to disappear.

I’ll update you on what we find.

Thanks & 73
Brad K4AZE

1 Like